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Corsi: Vendite

Convincing customers with a winning offer

OBIETTIVI
To convince customers (with integrity) with well-structured arguments and a tangible, irrefutable argument technique. In THIs course you will learn to use negotiation tools that will enable you to convince your customer.
CONTENUTI
• Identifying the factors involved in your customer's act of buying
• Adapting your offer and your arguments to cement your credibility
• Using comparative arguments in an ethical way to convince your customer when faced with an offer from a competitor
• Structuring your offer in a way that convinces effectively
LinguaMultilingua
Durata0,5 ore
Prezzo€40,00 + IVA

Using formal power to encourage debate

OBIETTIVI
To reinforce your power of influence using verbal and non-verbal communication techniques. In questo corso apprenderete a combine your talent as a speaker with respect for the code of ethics to develop a long-term relationship. Maintain your power of persuasion by creating continual interaction with your customer.
CONTENUTI
• Playing on the irrational aspects to reinforce your customer relationships
• Using expression techniques to reinforce your power of persuasion in sales
• Reinforcing your power of persuasion using non-verbal communication
• Maintaining your influence through continual interaction
LinguaMultilingua
Durata0,5 ore
Prezzo€40,00 + IVA

Using emotions to build trust

OBIETTIVI
To use your emotions to build a strong relationship with the customer throughout the sales process. In questo corso apprenderete a create trust and encourage the customer to use 'personal conviction' to choose the right partner. Limit your expression of negative emotions that can affect the customer. Absorb your customer's negative emotions. Express positive emotions to reassure the customer, create a climate of trust and encourage their enthusiasm.
CONTENUTI
• Playing on the irrational aspects to reinforce your customer relationships
• Using expression techniques to reinforce your power of persuasion in sales
• Reinforcing your power of persuasion using non-verbal communication
• Maintaining your influence through continual interaction
• Being aware of the role of emotions
• Managing the customer's negative emotions
• Expressing your own negative emotions
• Using positive, true emotions
• Encouraging the customer's positive emotions at the conclusion stage
LinguaMultilingua
Durata0,5 ore
Prezzo€40,00 + IVA

Preparing the annual performance review

OBIETTIVI
To understand and implement the conditions for successful performance review interviews: preparing, respecting the structure of the interview, creating the right conditions to encourage listening and communication. In questo corso apprenderete a prepare the annual performance review in a structured manner. Adopt an attitude that encourages constructive dialogue. Implement the main steps of the annual performance review. Maintain the progress of the interview via a series of key points.
CONTENUTI
• Preparing the annual performance review
• Starting the interview in a way that encourages dialogue
• Conducting the review phase
• Setting objectives and concluding
• The method is both thorough and practical, and is relevant to your context
• How to build genuine dialogue with your staff member through proper preparation and respect for the structure of the interview.
LinguaMultilingua
Durata0,5 ore
Prezzo€40,00 + IVA

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